Podcast Episode 3   •   28:25

How Breast Reduction Surgery Works and What to Expect

What is breast reduction surgery, and why would women want to have a breast reduction? Do you have to pay for breast reduction yourself or will insurance pay for the surgery? What are the pros and cons of each surgical technique and what are the possible complications? Who is a good candidate for breast reduction surgery? Listen on for the answers to these questions and more!

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Doctor’s Note

Welcome to Plain Talk About Plastic Surgery, a podcast that educates you about all things relating to plastic surgery procedures and operations, with down-to earth and honest information.

I’m your host, Dr. Elizabeth Kerner.  While you listen, I hope you’ll think of me as your sister, the plastic surgeon, who will tell you like it really is.

I have been in practice in Dallas and Plano TX, a northern suburb of Dallas, for over 30 years.  I am an American Board of Plastic Surgery certified plastic surgeon, and have been a member of both the American Society of Plastic Surgeons and the American Society for Aesthetic Plastic Surgery.

My practice is predominantly cosmetic surgery, doing about 80% cosmetic surgery and 20% reconstructive surgery.

I am a past president of the Texas Society of Plastic Surgeons.  I was also the first female president of the hospital medical staff at Texas Health Presbyterian Hospital Plano, where we have 1,400 doctors.

I am a member of the Texas Medical Association, and the Dallas County Medical Society. I have been on many leadership committees and boards over the years.

Each episode of Plain Talk About Plastic Surgery will focus on one area of plastic surgery in depth, discussing the anatomy, the operative technique, risks, potential complications, and most importantly, who would be a good candidate and who would not be a good candidate.

Useful Links

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Episode Transcript

Introduction

I’m Dr. Elizabeth Kerner, and welcome to Plain Talk About Plastic Surgery, your source for down to earth information and explanations about plastic surgery procedures and operations based on my three decades of experience.

Thank you for joining us for Episode Three. This is going to be all about Breast Reduction Surgery, a topic that is near and dear to my heart as I do so many of them and have for my 32 years in practice.

Let’s get started.

What is Breast Reduction Surgery?

Breast reductions are also called “reduction mammaplasty”‘. And that’s pretty easy to understand because “mamma” comes from mammary gland and “reduction” would be to make the size smaller, therefore “reduction mammaplasty.”

For purposes of this podcast, I’m just going to call it “reduction” as it gets to be awfully wordy if we continue to say “reduction mammaplasty.”

So what is a reduction mammaplasty?

It’s just a surgical means of reducing the size of the breast, and also uplifting. Lots of patients will ask me, “Well, if I’m having a breast reduction, does that mean I get to have a breast lift, or do I have to have that as a separate operation?”

Breast reduction and breast lift are really the same thing. In lift, we don’t take out very much breast tissue or just a small amount. And in a breast reduction, we take out a lot more, but otherwise the technical details of doing the operation are quite close.

Why Women Choose Breast Reduction Surgery

Why would women want to have a breast reduction?

The most common complaints that I hear would be neck, back, and shoulder pain, trouble buying clothes that fit because they gape in the middle. Difficulty with bras and then when you do get a bra that fits it has to be so supportive that you start to develop big shoulder strap grooving, and then difficulty with exercising.

Paying for Breast Reduction Surgery

Do you have to pay for breast reduction yourself? Is this considered a cosmetic operation?

That completely depends on your insurance company. For the longest time back in the 1990s, and up to about 2007 or 2008, breast reduction was almost always covered by insurance. As long as you had symptoms and had large breasts when we took a photograph, and met some fairly loose criteria, it would be covered by insurance.

However, now that insurances have become much more strict with what they’ll cover, there are very specific guidelines that we have to meet. These would include: you do have to have documented symptoms, and that’s usually neck, back and shoulder pain.

Depending on your insurance carrier, you may need to have failed what they call “conservative therapy”. That could be six weeks of physical therapy, or massage or you’ve had chiropractic treatment. All of that would be covered.

There are measurements that I need to take of your breast and I have to say satisfy the insurance company that your breasts would meet their minimum criteria. The most important part for the insurance though, is that I’m taking off sufficient amount of tissue in terms of weight to meet their minimum requirements.

For most patients, this is going to be around four to 500 grams per breast, which is about a pound per side. So you might reasonably ask, “How would I know how much I’m taking off?”

I just do it by feeling your breasts and getting an idea of the final volume that you would like to have and then see how much extra I’m going to be taking off. And after doing this for so many years, I’m pretty good about determining the weight that I’m feeling.

The insurance companies developed a scale called the Schnur Scale, it’s S-c-h-n-u-r, which was actually developed by a plastic surgeon back in the early 1990s. And Dr. Schnur came up with a sliding scale based on your body surface area. So if you are a tall woman who is very thin, then you’re going to require less tissue to be taken off than another woman who would be your same height, but was much heavier.

This way, little petite people aren’t penalized and people that are overweight, and really should be losing weight before they have this operation, don’t kind of slide scot-free having the insurance cover their procedure or their operation.

I find personally that the scale is quite reasonable. And it seems to me, at least in my own brain, that that’s about the amount of tissue I would consider to be medically necessary to make this not a cosmetic operation.

How do we get insurance to cover this?

After I see you for your consultation, I will send a letter to the insurance company with a photograph and we detail your symptoms and your sizes and the amount of tissue that I expect to take off. And then they will contact both you and me and say yes or no.

If they say no then they nowadays have to tell us why they say no, and then we can look at their denial and determine whether or not there’s something you need to do to now meet the criteria. That could be well, let’s call your internist or your family practitioner and have them write for you to go to physical therapy for six weeks, or have you come back in when your shoulder strap grooving is more involved.

If they say, “Well, you need to have 1,000 grams off”, and I only thought you were going to have 500 grams off, probably we’re not going to be able to make up that difference. Then this would be done on a cash-paid basis.

The History of Breast Reduction

A little bit about the history of breast reduction, because I always find history to be quite interesting. The earliest attempt to correct an enlarged breast was in 1670. The surgeon at the time had a patient that had sudden swelling of her breast. He put her on hot packs and different poultices of the time and then made an incision to try and get the swelling out, but was completely unsuccessful.

It’s very interesting to me that the first mention of this in historical tomes about surgery was in 1538 by Paulus of Aegina, but he wasn’t talking about a female breast, of course, he was talking about male breast enlargement, which is called gynecomastia.

At the time, they didn’t really care or even attempt to figure out a way to make a woman’s breast smaller. It was all about the fact that men had larger breasts, but they still couldn’t come up with an operation at the time that was successful in making even the male breast smaller.

In the early 1900s, European surgeons began attempts at breast reduction and it was mostly an amputative type of reduction. By that I mean they would just lop off the breast at the base and then sew it up. The breast has lots of blood vessels and of course they didn’t have the nice sutures like we have, anesthesia wasn’t like we have, they didn’t have a cautery machine, and I would imagine that those operations were very bloody and there was a real risk that a woman could bleed to death from it.

Later on, maybe 30 years later, they began the same amputative type of breast reduction surgery. But with these operations, they also were able to take the nipple and areola complex and remove it, and then take the tissue off from underneath and then sew it back onto the chest wall over the breast as a skin graft. And that’s still a very common way to do a breast reduction these days.

From the 1960s on, as surgeons developed better understanding of the blood supply to the breast and how to keep things alive, we began to have multiple techniques that actually left the nipple and areola attached to breast tissue; and created a more aesthetically pleasing breast reduction at the end, so that the breast didn’t look like it was lopped off and it didn’t look completely boxy.

Modern Breast Reduction Surgery

Nowadays, there are three main ways to do a breast reduction:

1. Free Nipple Areola Graft

You can do like the older surgeons did: What we call a “free nipple areola graft” is done by removing the nipple areola complex as a little disk and then taking the tissue off from underneath of it till it’s very thin, reducing the breast and then figuring out where you want to have the new nipple, and take the top of the skin off there. Then sew on this nipple areola complex that you removed as a skin graft, and it will heal in and it actually looks just fine.

It doesn’t have any sensation though, and if you want to breastfeed, it’s not going to be possible because all of the ducks to the nipple have been cut.

But if it’s a patient that comes in who’s very large and possibly in poor health, let’s just say for example, she’s 75 years of age and her neck is just terrible from these large breasts and she’s got all kinds of medical problems, this would be a very efficient way to reduce the breast with very little risk.

I don’t tend to use it because I like to keep the nipples on for sensation. I also think that they look a little bit better when we keep them on. So this is an operative technique that I reserve only for very particular cases. But I do know lots and lots of surgeons, especially in our area, will do free nipple areola grafts because it’s a quick operation.

2. Superior Pedicle Technique

The other two techniques of breast reduction are based on how we keep blood supply to the nipple and areola because in these two techniques we’re going to actually leave the nipple and areola still attached to breast tissue, and that can be done leaving it attached at the bottom, or leaving it attached at the top. I am definitely a top person and that’s called “superior pedicle” because in this technique we’re leaving the breast tissue all along the top and we’re removing the extra tissue, which is very heavy, at the base of the breast and out towards the armpit.

3. Inferior Pedicle Technique

In an inferior technique you would remove breast tissue above the nipple and areola, kind of going up towards under the collarbone, and then you can take some out from the side. I think these patients that have an inferior technique tend to all look flat at the top, and pretty saggy and full out towards their armpit because you can’t get as much tissue off there as you would with a superior technique.

So why don’t all surgeons do a superior technique? Because it’s technically more challenging. It requires a lot more work to keep the nipple and areola on, and keep it healthy and allow it to be rotated up to where it needs to go.

Unfortunately, in a podcast, there’s no way that I can show you how this operation is done. But when you come in the office, I do have pictures that will show you of the superior pedicle technique.

I do want to clarify that there’s really nothing wrong with the inferior pedicle. I just can’t make it look as pretty as I can with a superior pedicle. So if you’re looking around for surgery, and you found one that you really like and they do inferior pedicle, there’s nothing wrong with it. I just can’t get it to look as pretty as I would like.

4. Liposuction for Breast Reduction (a largely abandoned procedure)

There’s one last technique to mention, although it’s been largely abandoned, and that’s liposuction in the breast for breast reduction. As we get older our breast tissue becomes more fatty; and of course as you get older it really becomes more fatty. So it is possible to go in and actually liposuction fat out of the breast to reduce the volume. Of course, no skin is removed. So although you have a smaller breast, it’s going to be still in a bigger skin envelope, which would translate into the breast being flabbier and droopier.

It can also be an alternative for a woman if she says she just really doesn’t care and needs to have this operation done, in what I would consider a quick and dirty way. Just like the free nipple grafting operation, to me, is a quick and dirty operation for breast reduction.

What to Expect Before, During and After Breast Reduction Surgery

First, the morning of surgery I will meet you in the pre-op holding room. I’m going to mark on your breasts. This shows me what skin I’m planning to take off, and how high I want to put the nipple areola complex; because of course we’re going to elevate the nipple otherwise you’d still have a very droopy breast. And I mark the extent of the incisions and the placement of the incisions.

You would have an IV in. We would go back to the operating room, you would go on off to sleep. This is a general anesthetic so you’ll be totally asleep. During the operation I’m going to have your arms out on arm boards, so you look sort of like you’re on a cross, and we will pad your arms very well.

I will have you sitting partially, to all the way sitting up for most of the operation. Sometimes that puts a lot of pressure on the nerves as they come through the armpit and occasionally women will have mild tingling at their fingertips for a few days. If you have existing shoulder and neck issues, we have to talk about it because this really could be a problem.

For the actual technique, I’m going to cut around the areola because normally we’ll make the areola size smaller. Nothing happens to the size of the nipple. We can’t make that change, and actually it would be dangerous to do it. Not dangerous to your health but the nipple probably wouldn’t survive if we tried to make the actual nipple smaller.

But most large breasts have a very large areola and we don’t want to finish your breast reduction, and then have an areola that covers like 80% of the of the circumference of your breast.

So I have little cookie cutters – that’s actually what they are: little surgical cookie cutters of various diameters.  I will pick a diameter that seems to be equivalent and compatible with your final breast size. If you have a real desire to have a larger or smaller nipple, then we can certainly talk about it and I’ll do what you want. Then I cut around the nipple and areola complex. Above that I’m going to take the top of the skin off, and thin that tissue so that it can be rotated up into place.

Once the nipple and areola on the superior breast tissue is safely elevated, then breast tissue and skin are going to be removed in a large pie wedge from the central portion of the breast. How thick, and wide, and tall, and far I go will determine the final volume.

Also, breast tissue is removed along the base of the breast both to the inside and out laterally or towards the armpit. Especially out towards the armpit lots of breast tissue is going to be removed.

Sometimes I will just cut this off, and sometimes I’ll use liposuction, and sometimes I use a combination of both of those. Once I’ve determined that I’ve taken off sufficient breast tissue, then the breast is going to be sewn together in the middle with multiple layers of stitches.

This helps to reshape the breast from a flat pancakey look to a nicer, more rounded look. We do shape pretty stringently: really tighten it up because as your breasts heal, and gravity occurs, and the swelling goes out, then the nice round shape has a tendency to want to become less round and be a little saggy.

So after surgery, if you think, “Oh my gosh, she’s given me two volcanoes or two torpedoes here on my chest,” it was done on purpose because I know, with time, those breasts are going to round out and be less full in all dimensions.

Breast Reduction Sizer Bra

The other thing that I use, which I think is a little different than most surgeons, is a “sizer bra.” We do have a podcast on finding a Sizer Bra. This is just a bra that you get at the store (there’s a few more details about how to pick a bra), but let’s just say for purposes of discussion, you want to be in a 38 C.

So you’ve brought me a 38 C cup bra. I will sterilize it, and then as I’m reducing the breast, I will take the sterilized bra and put it onto your breast. Of course you’re sitting up to make sure that you’re filling it up the way that you want to. If you’re bulging out of that 38 C bra then I’m going to take more breast tissue out.

So I use this as a template to help me get the volume that you want. Even in a 38 C, for example, you could just fill the bra so that the bra material, the upper part of the bra, goes down to your chest wall; or you could have a little bit of bulge at the top; or you could really be spilling out, in which case you’re really a 38 D.

And those are the three delineations that we talked about, and you give me my marching orders on how you want to fill that particular bra. That way after surgery, very few people are disappointed with their size because they’ve actually chosen what they want to look like in terms of cup volume.

Very occasionally, I will have a patient where I need to keep the breast a little larger because I just need breast tissue left behind to keep everything healthy, or it’s impossible for me to get a pleasing shape without leaving it a little bit bigger. But I normally don’t veer off very much from what you’ve asked me to do.

The Breast Reduction Surgery Recovery Process

Once the internal suturing is done, then external stitches are put underneath of the skin and these will all dissolve. Usually there will be a drain which is a little plastic tube that goes under the skin and will come out through a little cut out towards your armpit. That will collect blood and serum from the interior part of the breast where I reduced and left essentially a little cavity so that will all seal down.

Those drains normally come out second to third day, and do not hurt; they are a nuisance. Nobody likes their drains. I am very much aware that you don’t want to have a drain, and you don’t like it. But it is very helpful to allow you to heal more successfully. They’re not in for very long, and they don’t hurt, and I’m not gonna let you shower the first few days anyway – so having a drain in is really just that: a nuisance.

Your dressings will be Steri-Strips, or little butterfly band-aids all along the incisions, some gauze tape, and then we put you in your postoperative bra, which is not your Sizer Bra. This is just a front closure, non-underwire bra that you will be wearing for the first week or two.

As you heal you can go into a bra of your own choosing, although I do ask you to please let me check it just to make sure it’s not going to compromise the incisions in any way.

Possible Breast Reduction Surgery Complications

What are some potential complications of breast reduction?

I’m just going to run through the major ones because there’s a whole laundry list that we discuss in your second discussion right before surgery, and it would take far too long to go over every one of them.

The biggest complication would be poor blood supply the nipple areola complex because we do base it on tissue and the blood supply. The blood has to flow down through that breast tissue and keep it alive. And sometimes it happens that a portion of the areola could die. A bad complication would be where the whole areola dies that would be very major and quite distressing, obviously to both my patient and to myself.

I can tell in the operating room if that nipple is struggling. I say “nipple” but I really mean “nipple areola complex.” There are maneuvers that I can do such as resuturing, or putting an ointment on that will dilate blood vessels.

But if it doesn’t seem to be doing well in surgery, I’m probably going to convert that to a free nipple graft so it will survive. But that would really be, to me, the biggest and most serious complication.

Bleeding is always possible, but the blood vessels are easily taken care of with the electric cautery or will put stitches around the bigger veins. I don’t think I’ve actually had but maybe one or two patients with any bleeding issues after surgery, where we’ve had to go back because of blood and we’ve needed to stop the bleeding and remove the collected blood.

The most common concern is how are your scars going to do?

Of course everybody heals differently when they scar. Some people heal great and you can’t see the breast reduction scars at all. Others have a little thicker scar. And of course a bad scar would be a real ropey scar, or one that is red and ropey and takes a year or two to become pale and flat.

If I had a crystal ball, the three things I would like to know: One would be, “How’s my patient going to scar?” The second would be kind of a guarantee that there’s going to be a good blood supply to the nipple areola complex. And the third would be, “Is she going to have good sensation in the nipple?” Because we have moved it up and sometimes you do lose sensation to your nipple when it’s stimulated. Sometimes you have more sensation, and sometimes you don’t have very good sensation to begin with, and then it’s better afterwards. But those would be the three things that I would really like to know.

Who is a Good Candidate for Breast Reduction Surgery?

So who’s a good candidate for breast reduction?

In my book it’s someone who is height/weight proportionate, so that you’re not too much overweight, within maybe five or 10 pounds of ideal body weight. The breasts are large but the skin tone is good. You don’t have lots and lots of stretch marks. You’ve had your children and you’re done with breastfeeding.

That way I know when I reduce the breasts it’s going to be a stable result, and it shouldn’t stretch too much afterwards. Stretch marks in the skin just show me that there’s not very good elasticity. Patients that have lots of stretch marks on the skin are always going to have droopier breasts no matter how much I tighten them when everything is said and done, because there’s just no elasticity. And there’s really nothing to do about that.

A poor candidate would be someone whose weight is not stable, who’s going up and down, because when they lose weight, their breasts will get smaller. And when they gain weight, they’re going to get bigger even after the surgery.

Really fatty breasts are hard to do, it’s just hard to give them any shape. Obesity is a huge problem for making a breast look good because usually the whole chest wall is thick, and there’s lots of fat going out towards the armpit and into the back rolls; and I can’t take care of that. So the breasts don’t look quite so pretty on a fat person with a fat breast versus someone who’s not.

And then for a smoker: I actually will not do a breast reduction because the risk of wound healing problems, and the nipple not surviving well are too high. So smokers for me are an absolute contraindication.

If you’re a bad diabetic and not controlled, or you have bad hypertension that’s poorly controlled, those of course, would be medical reasons not to do the operation. If you’re on a blood thinner, you would have to be able to be off the blood thinner. We could not do that on anticoagulation.

Young people are a relative contraindication. If a young woman comes in and she’s 18 or 19, and has very large breasts, I understand that she wants to have them reduced. But most often for a young person at that age, the breasts have not stopped growing.

So when I do a breast reduction, it is entirely possible that three or four years later, those breasts may continue to grow despite the operation because they’re getting hormonal stimulation to get larger. And so you could come back and say, “Gosh, I’m a cup size bigger than what I was after surgery.”

Some patients say, “Well, let’s just knee jerk and we’ll just make the breasts really small in case I grow later.” And that would be great – again, another crystal ball moment: if we knew you are going to continue to have breast growth. But what if you don’t know. and your breasts end up way smaller than what you want?

And of course you haven’t breastfed, so after we do this operation, I can’t guarantee you that you would be able to breastfeed. You might lose sensation, and then you’re a young person with scarring on your chest, which is a little easier when you’re older.

I think older women, we’ve had other operations, we’ve got stretch marks, we get the fact that there are scars, we’re not so worried that our partner’s gonna leave us because we have scars on our breasts. But if you’re 20, and you have breast reduction scars in an intimate situation, that could be not so wonderful.

And these are things that we talk about in the discussion if it’s a young person coming in.

Breast Reduction Surgery and Breastfeeding

If you have not had children, can you breastfeed after a breast reduction?

I don’t know. We try and keep the nipple and areola attached to as much breast tissue as possible so that the ducts will still come up and you will be able to. But there’s no way to know until you get pregnant and you try and breastfeed.

If you do breastfeed after a breast reduction, it’s probably going to alter your result because your breasts will be larger for those many months and, when you stop breastfeeding, it’s probably going to be saggier and not look as good.

Most of my patients opt not to breastfeed. So they make a conscious decision that they are not going to breastfeed and have their breasts stretch out. But I have had many patients that have successfully breastfed.

Of course, if I could have a perfect patient, she would already be done with children and breastfeeding at the time of her operation.

What to Expect Postoperatively Following Breast Reduction Surgery

Postoperatively what should you expect?

There will be some pain. Sometimes it’s just discomfort and tightness because of course all the tissue has been brought together and tightened. But most of the time it really is pain, and we’re going to give you plenty of pain medicine for it.

The painful part is normally gone in just a few days. And then it’s just tight and uncomfortable, and less pain medicine, or over the counter nonsteroidals like Advil will help quite a bit.

The breasts will be swollen, and they don’t look like they’re going to for at least two to three months. It takes that long for the swelling to go down and the changes to occur so that they start to look more normal, more rounded, and prettier.

It can take quite a bit of time for sensation to come back. Most often sensation starts back at about a week or two weeks with very aggravating little tingly electrical shocks, which is all a great sign.

Sometimes it can be two to three months before you start to get sensation back. And it can take up to a year and a half to know that you’ve gotten all or none of your sensation back depending on on how your body heals with this.

And then of course scars are very pink and noticeable for the first three months and begin to fade out and it could take four to 16 months for the scars to really fade and say, “Okay, this is what you look like.”

I tell patients the final result is usually five to six months. Younger patients have much thicker breast tissue and it takes the whole time for that swelling to go down. Some of the older patients may look about like they’re gonna look in the four to five month time period.

Changes over time are really just growth in sagging. Sagging is because we live on a planet with gravity and there’s nothing you can do about that. The breast will be affected by gravity and it does start to pull it down and make it stretch. So wearing a bra is extremely helpful to counteract some of this.

Changes in your weight have a dramatic effect on your breasts. So if you gain 10 to 15 pounds, your breasts are going to get larger. If you lose 10 to 15 pounds, they’re going to get smaller. And then of course, we already talked about pregnancy and breastfeeding.

Conclusion

In plastic surgery circles breast reduction is the most positive patient operation. By that I mean, patients are just uniformly so happy that they did this operation.

It almost doesn’t matter if their scars are great, or if they have feeling, or if maybe the size is a little too big or too small. They’re just so happy that they did this and they feel so much better.

I always hear from patients, especially the older ones, “Why didn’t I do this 20 years ago and take the pain and the weight off my back and my shoulders? I would have been so much happier.”

So in that regard, that’s one of the reasons it’s my most favorite operation because I know that I’m making a direct and dramatic impact on someone’s life by doing this operation.

 

So that’s it for Episode Three, “Breast Reduction Surgery.”

I hope this has answered a lot of your questions. I think it will be very helpful to patients who are considering breast reduction because when you come in and we do our first consultation, it’s an awful lot of information to try and remember, and there’s no way you can write it all down.

And although we do provide you with consultation sheets, I don’t think they’re quite as informative as basically hearing me go over the entire consultation again.

If you have any questions at all, please call the office or look on our website, www.DrKerner.com and I hope you have enjoyed this presentation of “Breast Reduction Surgery.”

For other episodes, and upcoming episodes, you can go to my website www.DrKerner.com/podcasts and you can subscribe to our newsletter to know when a new episode is available.

Have a great day and don’t forget to use your sunblock.

This episode is also on YouTube, Apple Podcasts, Spotify, Radio Public, Google Podcasts and all the normal channels out there where folks tend to find the podcasts they enjoy.

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I would trust her with any future cosmetic surgery I or my family may have.

I saw Dallas plastic surgeon Dr. Liz Kerner in her West Plano office. I found her work to be precise and her advice thorough. She described accurately what I should expect and what my recovery would be like. Her office was relaxing and easy to get to and her entire staff was excellent. I would trust her with any future cosmetic surgery I or my family may have.

New Patient | RateMDs.com

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The price was very reasonable and the results are perfect

I had my plastic surgery done in Plano TX after recommendations to go see Dr. Kerner. From getting older my earlobes had become longer and droopy. Right there in her office at Presbyterian Hospital Plano she examined me, drew a few lines and explained how the whole thing would work. The price was very reasonable, the results are perfect and I simply cannot see any scars on either ear. Great job by a great plastic surgeon.

 

R. | via Google Ratings

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Dr. Kerner is one of my most favorite doctors

Dr. Kerner has been one of my doctors since 1990. We both have done some moving around in those 28 years but, since she's a terrific doctor and person, I've always stayed with her when I needed her expertise and or guidance. Her office staff is great too, and have been with Dr. Kerner for a long time. It's been great to have such continuity - especially with her and her Office Manager, Jennifer. I look forward to going there whenever it's necessary - Jennifer and the other staff are always so bright and cheerful when you walk in the door. There's never been an issue (insurance, etc.) that didn't get resolved in an extremely timely manner. Whenever I've needed a referral, Jennifer has been "johnny-on-the-spot" and gotten back with me timely. Dr. Kerner is one of my most favorite doctors, and her office atmosphere is excellent - friendly, peaceful, relaxing. What a great office!

F. S. | via Google Ratings

Dr. Kerner, Plastic & Reconstructive Surgery
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